Ticket System

Overview

Private support channels for staff-member conversations with simple open/manage/close workflow.

Setup

  1. Create a ticket category.
  2. (Optional) Create a support role.
  3. Run the setup command:
/setup_tickets [channel] [category] [support_role]

Workflow

  1. User clicks Open Ticket.
  2. Bot creates private ticket channel.
  3. Staff and user communicate.
  4. Ticket gets closed and removed.

Ticket Commands

CommandDescription
/add_user [user]Add a user to current ticket channel.
/remove_user [user]Remove user from ticket channel.
Close button (🔒)Close and delete the ticket channel.